/fremantle/faq/
Secret Sounds Presents
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  • Ticketing

  • When do tickets go on sale?
    Friends of Falls pre-sales commence at 9am local time Thursday 24 August. Optus Perks pre-sales commence at 9am local time Friday 25 August. General Sales commence 9am local time Tuesday 29 August.
  • I need to contact someone about ticketing?
    For all questions relating to ticket purchases, delivery, payment etc. please talk to the lovely folks at Front Gate Tickets Customer Service - http://www.ticketmaster.com.au/festivalhelp or call 1300 017 192.
  • Is there a limit to how many tickets I can buy?
    Yes, you can purchase tickets for up to 6 people.
  • Will there be a re-sale?
    There will be no re-sale facility this year. If you’re unable to attend the show and have purchased tickets, you will be able to pass or sell them to a friend at face value. Flip side, please only purchase tickets from a known and trusted friend.
  • What is the carbon offsetting option?
    This is an option to offset your travel to and from Falls. For only $3.50 you can make a huge difference, all money captured by patrons is invested into sustainability initiatives with Climate Friendly and South Pole Group.
  • Replacing lost or compromised tickets?
    If you’ve lost the email that contains your ticket or if you think that it may have been copied/compromised, please contact Front Gate Tickets Customer Service at http://www.ticketmaster.com.au/festivalhelp or call 1300 017 192.
  • How do wristbands work at the event?
    Once your ticket is scanned at the gates you must hold on to it for additional scanning at the wristbanding stations. Once you’re through to the festival, head to the wristbanding areas with your ID and ticket, here you will exchange this for a wristband that you must wear for the duration of the festival. There are no replacements for lost wristbands; the only way they can be removed is with scissors. Wristbands will not be replaced and cannot be transferred to friends.
  • I registered for the Friends Of Falls Pre-Sale but I havent received any information about it?
    Shoot an email through to [email protected], they'll be able to assist.
  • I'm an Optus customer, how do I sign up to the Optus Perks Pre-Sale?
    The Optus Perks Pre-Sale kicks off 9am local time Friday 25 August. If you're an Optus customer, head on over to the Optus Perks page for further information on how to redeem your code. www.optusperks.com.au/perks/detail/Falls-Festival-Pre-Sale/10364/
  • I'm trying to access my Optus Perks account to redeem my pre-sale code but it's not letting me log in - what do I do?!
    If you're having trouble accessing Optus Perks, give the Optus Perks Call Centre number a call and select option 2 - details can be found here - https://www.optusperks.com.au/Support
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  • Travel

  • Where is the venue?
    With Fremantle’s Kings Square redevelopment in full swing, the second ever rendition of Falls Downtown in WA has a new and even more exciting home in Fremantle! Falls Downtown 2018 will be taking over the Fremantle Oval Precinct along Parry Street and will once again will be incorporating and reimagining historic sites, streets, carparks and buildings to delight, entertain and inspire our audiences and artists.
  • How do I get there?
    To get to the venue you're best to catch public transport (bus or train) to the Fremantle Station at the end of the Perth/Freo line. From there, make the short stroll (only 400m) on foot through the markets to the festival.
  • Is there parking near the site?
    Parking around the boundaries will be super limited, here are your best options if driving. http://www.fremantle.wa.gov.au/visit/parking/where-park-fremantle
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  • Work at Falls

  • Do you require any staff or volunteers for Falls Downtown?
    Applications are open, check out the Work At Falls section.
  • Can I apply to cater at Falls Downtown?
    Applications are open at the Goings On > Vendor Applications section of this site.
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  • General

  • Are you going to release more acts on the line-up?
    We have released the nationally touring artists; more local acts will join the 2017/18 line-up. We’re working on these bookings now which will be tailored specifically to each show.
  • Who can I contact for press enquiries?
    For all national press related queries, please contact: Stacey Piggott at Secret Service PR via [email protected]
  • How can I apply to play at Falls?
    We don’t accept applications to play sorry. We do invite a lot of local acts each and every year; we have our ear to the ground. Positions with the triple j Unearthed slots will open later in the year.
  • Student information requests?
    We don’t respond to student information requests sorry. Please have a good look around our website, we’re sure you will find all of your answers here.
  • When will playing times be released?
    We will release the full set times in December, for now you can view the daily playing schedules on the line-up page.
  • Lost & Found?
    Please visit the Info Booth onsite during the festival to drop off/pick up any lost items. Please contact [email protected] after the event with a detailed description of your lost possession, event attended and full contact details (phone, address, email).
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  • Festival Time

  • What happens if I lose my festival wristband?
    Not possible. The only way they can be removed is with scissors. If you don’t have a wristband, you will be removed from the festival grounds, so keep that arm candy on at all times.
  • What type of camera can I bring?
    We love happy snaps, but it’s a requirement with our artists that professional cameras are not used. Anything that has a detachable lens is not permitted, no professional video filming devices either sorry.
  • Are the passouts?
    Your wristband will be your pass-out, getting you in and out during the festival opening times.
  • Will there be camping?
    There is no camping available at Falls Downtown. Luckily we are located right on the doorstep of public transport options and there are plenty of accommodation options surrounding the site.
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  • Will there be?

  • Will there be ATM’s onsite?
    Yes, we do have cash out facilities but we also suggest that you bring a little ca$h with you. Small transaction fees will apply.
  • Will there be vegetarian, vegan and gf options?
    Of course. There will be a smorgasbord of vegetarian, vegan and gluten-free options available.
  • Will there be security?
    There will be an ample security presence at all shows throughout the festival grounds.
  • Will there be wheelchair access?
    Yes there will be, please email [email protected] if you would like more details on access points around the site.
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  • At the Festival

  • What form of ID will I need at the festival?
    You will need one of the following IDs on arrival and on your person throughout the entire event: Current valid Australian driver’s license (with photo) Current Passport Government Issued Proof of Age Card Victorian Keypass International Driver’s License (must contain a photograph)
  • Are credit and EFTPOS accepted onsite?
    Credit cards and EFTPOS will be accepted at all Bars and some market stalls. All other vendors only accept cash (ATMs available onsite).
  • I have prescriptive insulin/medicines that need to be stored/refrigerated?
    You can drop these off with the staff at the Medical Centre in the Main Arena for safe storage.
  • What other items are banned from Falls?
    Alcohol · Port-a-loos · Couches · Fireworks, flares, sparklers & fire twirling paraphernalia · Generators · Butane gas cylinders · Gas bottles (External to purpose built RVs & caravans) · Flammable liquids · Gas lanterns ·Petrol and diesel or any containers of fuel · Cooking facilities with a naked flame · Campfires · Glass of any kind · Illegal drugs · Pets and animals · Sound systems · Bean bags · Weapons · Lasers · Opened bottles of water, juice or soft drink · Umbrellas (use raincoat, poncho instead) · Professional cameras · Flyers, signage or sampling products that have not been approved by Falls · Indian Headdress · Skateboards · Bicycles · Scooters · Boogie Boards · Selfie sticks · Drones
  • What items are banned from the Main Arena?
    Glass, cans, illegal drugs, skateboards, boogie boards, milk/bread crates, chairs (folding, portable, camping), anything studded (i.e. belts, wristbands etc), weapons of any kind, fireworks, fire twirling devices, warning flares, video and tape recording devices (including GoPro's), professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (use a plastic poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, animals, drones, selfie sticks.
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